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Privacy

General

The GDPR is the new law for the protection of privacy and personal data. Under this law, an organization that works with personal data has certain obligations, and the person whose data is involved has certain rights. In addition to this general law, specific rules apply to privacy in healthcare. These rules are set out, among other things, in the Medical Treatment Agreement Act (WGBO). This privacy policy is intended to inform you about your rights and our obligations under the GDPR and the WGBO.

General practitioner's practice

In our general practice, various personal data concerning you may be processed. This is necessary to provide you with proper medical treatment and is required for the financial settlement of the treatment. Additionally, processing may be necessary for, for example, combating a serious threat to your health or to comply with a legal obligation (for example, the mandatory reporting of an infectious disease under the Public Health Act).

The duties of a general practice

Under the GDPR, General Practice De Residentie is the controller responsible for the processing of personal data that takes place within the practice. The practice fulfills the obligations arising from this as follows:

  • Your data is collected for specific purposes:
    • for the provision of care;
    • for efficient management and policy;
    • for the support of scientific research, education, and information.
  • In principle, no processing takes place for other purposes.
  • You will be informed that your personal data is being processed. This can be done by your healthcare provider, but also via a brochure or our website.
  • All employees at General Practice De Residentie are committed to handling your personal data confidentially.
  • Your personal data is well protected against unauthorized access.
  • Your personal data will not be retained longer than necessary for the provision of good care.

For medical data, this retention period is in principle 15 years (from the last treatment), unless longer retention is necessary, for example for your health or the health of your children. This is at the discretion of the treating physician.

Your rights as a data subject

You have the following rights:

  • The right to know whether and which personal data of yours are being processed.
  • The right to access and obtain a copy of those data (insofar as the privacy of another person is not harmed thereby).
  • The right to correction, supplementation, or deletion of data if necessary.
  • The right to request (partial) destruction of your medical data. This request can only be granted if the retention of the data is not of substantial importance to another party and the data are not required to be retained pursuant to a statutory regulation.
  • The right to add a personal statement (of a medical nature) to your file.
  • The right to object to the processing of your data in certain cases.

If you wish to exercise your rights, you can make this known to Huisartsenpraktijk De Residentie verbally or by means of an application form. Your interests can also be represented by a representative (such as a written authorized representative, or your guardian or mentor).

Explanation of the application form

Please note that, in accordance with the law, medical records are generally retained for a maximum of fifteen years. You help us locate your file and protect your privacy if you complete the form as fully as possible. The information you provide will be treated by us with strict confidentiality. Huisartsenpraktijk De Residentie is not liable for errors in postal delivery. If you prefer to collect the file personally, or through an authorized representative, you can indicate this on the form.

Patient data

Please provide the details of the person to whom the medical record pertains. The Medical Treatment Agreement Act (WBGO) considers a patient to be an adult from the age of 16. Young people aged 16 and over who wish to access or obtain a copy of their medical record must submit the application themselves. If the patient is no longer alive, the provision of medical data is permitted if it can be assumed that the deceased would not have objected to this, or if there are compelling reasons to break the healthcare provider's duty of confidentiality. This decision rests with the healthcare provider.

Disclosure of your personal data to third parties

The staff at Huisartsenpraktijk De Residentie are obligated to handle your personal data confidentially. This means, for example, that the healthcare provider requires your explicit consent before disclosing your personal data. However, there are some exceptions to this rule. The healthcare provider's duty of confidentiality may be broken pursuant to a statutory requirement, but also when there is a serious risk to your health or that of a third party. Furthermore, recorded data may be exchanged with other healthcare providers (for example, the pharmacist who processes a prescription and thereby receives data from the general practitioner) verbally, in writing, or digitally if necessary.

Data exchange

After you have given specific permission for this, General Practice De Residentie exchanges relevant medical data securely and reliably with the GP Out-of-Hours Service (HAP) via the National Exchange Point. If you have visited the HAP in the evening or at the weekend, the HAP in turn shares an observation report with the GP practice. This way, the GP knows exactly what complaints you had when you visited the HAP and what actions were taken as a result.

Medication data can also be shared with your pharmacy and your treating medical specialists. This concerns the medication prescribed to you by the GP, as well as any intolerances, contraindications, and allergies (ICA data). Other prescribers and dispensers of medication can take this into account. In this way, we, as a GP practice, contribute to medication safety.

Transfer of your file

If you choose a new GP, it is important that your new GP is aware of your medical history. Your medical history is contained in your patient file. It is customary for your previous GP to transfer the file to your new GP. The previous GP does this as soon as possible, in any case within a month, after you have asked your previous GP to transfer the file to your new GP. Your medical file is then transferred by your GP personally or by registered mail. You cannot take the original file with you. However, you always have the right to inspect your file and to receive a copy of your file. The file can also be transferred to the new GP via email (if possible). In that case, both GPs must ensure that their computers and internet connections are sufficiently secure.

Question or complaint

Do you have a question or a complaint? For example, about with whom we share data or how we handle your medical data? Your GP would be happy to discuss this with you. The practice is affiliated with the HADOKS complaints procedure.
Should the complaint mediation by the HADOKS complaints officer not lead to a satisfactory outcome, a complaint may be submitted as a dispute to the General Practitioner Care Disputes Committee. The practice is also involved in this process. affiliated see SKGE. The Disputes Committee consists of an independent legal expert, a representative on behalf of the patients, an expert in the field of general practice, and an administrative secretary. A decision of the Disputes Committee is binding.

Medical professional secrecy

In order to provide you with good service, employees of General Practice De Residentie record certain personal data about you. In addition to your name, address, and insurance details, this also concerns medical information. This data must be handled with care. To protect your privacy, the practice is bound by legislation. This legislation specifies how the general practice must handle your personal data. Here you will find information about the legal requirements regarding privacy and how the general practice implements this.

According to the Medical Treatment Agreement Act, every general practitioner and his or her staff are bound by professional secrecy. General practitioners must treat information they obtain in the course of their work confidentially. This means that they may only share this information with other doctors and healthcare providers with whom you are currently receiving treatment. In all other cases, the doctor must ask your permission to share information from your medical file.

Personal Data Protection Act

In addition, the Personal Data Protection Act (WBP) applies. This Act imposes certain obligations on institutions and grants you, as the data subject, a number of rights. For instance, institutions may only collect data for the purpose for which you provide it. You may view the data you provide at any time, unless access conflicts with the privacy interests of another person. You may also have the data corrected, blocked, or destroyed.

Security of your data

The general practice has taken the following measures and made working agreements to ensure that patient data is handled carefully.

  • All employees who process patient data or otherwise become aware of patient data are bound by confidentiality.
  • Only authorized personnel have access to the practice's (digital) data files. To this end, computers are accessible only to relevant employees via their personal login code, and rooms where data is stored are not freely accessible.
  • Protocols and procedures stipulate who is authorized to access personal data and when.
  • Patient data is not retained longer than necessary. In principle, medical data is retained for fifteen years, or for such longer period as is reasonably necessary to provide responsible care.

Invitation for flu and pneumococcal vaccination by email

In October, the annual flu vaccinations will take place at the Maranatha Church in The Hague. The specific date will be announced in the autumn. Everyone aged 60 and older, or with a medical indication in accordance with RIVM guidelines, will receive an invitation.
Please note that this year the invitations will no longer be sent by post, but by email in the autumn. Do you have a question about the flu shot or the pneumococcal shot? 

Email to griep@residentiedokters.nl